Frequently Asked Questions
How Do I Order Custom Gear?
Visit our Custom Gear page. We have three (3) design packages available. Pick the design package that is right for you and your vision. Once, we receive your information, a price quote will be sent to you via email. Once that price quote is accepted, an invoice will be also be emailed. Customers are required to pay the design fee prior to the start of the design process. The design fee is non refundable, but the amount is applied to the total order. Once the design fee is received, we will create a visual mock up of the design(s) and send it for your approval. Once the design(s) have been approved and the remaining balance for the order paid, we will create your custom Elementz4 Designs gear!
Can I order just one item?
Yes. You can order just one item. We can handle small to large quantities.
How much is one basic tee with a one color front only design?
The shirt for our basic tee (mens style) with a one color front only design is $15.00 (plus tax). However, the TOTAL cost depends on which custom gear design package you need for your order.
What is a mock up?
A mock up is a visual representation of what the design/shirt will look like which will be emailed to you. Once that is finalized and you approve everything, the remaining balance of the invoice is due. After payment has been received, we will start creating your Elementz4 Designs gear.
What is the turn around time?
As far as our standard turn around time, we try to have items turned around within 7-10 days after the final payment (the remaining balance) has been received (depending on size and complexity). It also depends on other jobs in queue around the time the order may be placed. This time can also vary based on the length of time sent during the design finalization process.
For bulk orders:
For larger orders, it may vary between a couple or a few weeks. However, if you would like a smaller volume either before the due date and/or over a time frame - we can probably arrange that as well.
Payment
A price quote will be emailed to the per customers design needs and requests. If the price quote is accepted by the customer, an invoice will be emailed to the customer. The design fee is due based on the custom gear design package chosen before the design process starts. After that payment is received, the design process starts. Once the mock up has been approved by the customer, the remainder of the invoice is due before the custom gear is created. Payments can be made through our secure website.
Shipping
Yes. We ship items. We add a handling and shipping flat fee of $7.50 for shipped orders in the United States. Our carrier of choice is USPS. We send out tracking information when your item(s) have been shipped, so that you may track it.
For local orders:
If your order is not shipped, we will contact you to meet you for delivery /pickup. We can mail it; however, we will add a handling and shipping fee ($7.50) to your order.
Can I use my own shirts?
We do not mind using shirts that you provide, but please understand that mistakes can happen. We suggest that you provide us with more than one item for that reason.
Secure Ordering & Payment Options
Ordering through our website is secure.
What happens if my order is not correct?
If your order is not correct, please contact us. We are very big on customer service and we will work with you to reach a solution that makes everyone happy.
How can I reorder more items of the same design?
Visit the Reorders page.
Returns & Refunds
Returns
You have 30 days to return an item from the date that you purchase it.
To be eligible for a return at Elementz4 Designs, the product that you purchased must be unused, still in its original packaging, and in the same condition as when you purchased it. We require the original receipt or proof of purchase to be eligible for a return.
Refunds
Once we have received your item, we will let you know that we’ve received it and that we are in the process of evaluating if it’s in the same condition as when it was delivered to you. We will let you know the status of your refund as soon as we have finished inspecting your item.
If we approve your refund, we will refund it to the original method of payment. Depending on your card issuer’s policies, you will receive the refund in 7-15 business days.
Shipping
You will be responsible for paying the costs of shipping your item back to us. The costs of shipping are non-refundable and non-negotiable. If you are issued a refund, the cost of shipping will be deducted from it. If you have any further question regarding your refund, please, don’t hesitate to contact us to find out more.